BTM Solutions :: Private Sector - Operational Excellence

Operational Excellence Program

BTM addresses the need for more consistent execution and an improved ability to measure the outcome of strategic initiatives by ensuring that a firm's Business Technology Strategy is directly linked to business goals, and that the activities undertaken to achieve that strategy are monitored and evaluated for business value. Through this approach, an organization increases its ability not only to define a differentiating vision and strategy, but also to ensure that its technology initiatives originate from an overall business strategy and bring measurable improvements in business capabilities.

The BTM Operational Excellence Program is implemented through the creation of specific Deliverables based on the BTM Framework, accelerated through the use of BTM Software Applications, driven by the BTM Concept to Value approach and BTM expert resources .

A sample outline of those deliverables is shown below:

Sample Operational Excellence Program Deliverables
	Business Technology Strategy Validation and Communication

	Documented and communicated strategic drivers
	Manage for Strategic & Tactical Investment

	Integrated governance model, decision criteria, and investment portfolio management Enterprise portfolio taxonomy Enterprise portfolio model including integration with business units Portfolio management processes for selecting, evaluating and monitoring recurring and non-recurring investments Roles & responsibilities, operating procedures & operational performance metrics
	Develop and Manage a Strategic Communications Program

	Communications plan design Communications performance tracking and measurement process Governance and operating procedures for plan management
	Establish Shared Business Services

	Organizational readiness assessment Business case Organization design Service delivery model Roadmap and migration approach including investment packages
	Optimize Service Delivery

	Service center organization structure & operating model Service center governance model Service center & roles & responsibilities Service catalog taxonomy & offering design Performance tracking & measurement Communication & service center rollout plan
	Optimize Partner Relationships

	Define and document partner sourcing needs Prioritized potential partners for inclusion in sourcing network Partner governance model to drive dynamic network configuration
	Reduce Asset Redundancy in Asset Use

	Enterprise business and technology architecture models Asset management processes Application portfolio management processes Architecture standards Operating procedures for architecture development, maintenance and review

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Operational Excellence Program

Sample Operational Excellence Program Deliverables