Customer Engagement Model

Maximizes Financial Rewards for Our Customers

Our Concept to Value delivery approach not only differs in substance, but also in value, predictability and pragmatism. In addition to a traditional pricing model (such as a service contract), our solutions can also be based on value achievement or fixed-fee deliverables that maximize the return for each customer, while containing costs, which eliminates the typical time and materials uncertainty often associated with these types of engagements.

Pricing and Delivery Model:

• We follow a value-based risk/reward-sharing pricing model against capability maturity and financial returns.
• Our solutions can also be implemented with predictable service contracts.
• Solutions are delivered as on-demand or managed application services, allowing our customers to avoid the indirect costs of IP ownership.
• We provide design, data, and research capabilities with hard-to-find domain experts with highly specialized cross-disciplinary skills.

Customer Value Management Process

The delivery of each solution is tailored to the customer’s specific value goals and requirements. Each management solution defines and delivers:

• Value Achievement Targets
  After the initial assessment of the customer’s organizational capabilities relevant to the solution, BTM and the customer will jointly arrive at the targets for the value to be achieved. These targets depend upon the progress toward BTM Maturity that is needed to achieve customer business objectives.
• Committed Duration of Delivery
  The jointly agreed value targets, the results of the assessment, and the level of the customer’s commitment of resources will be combined to determine the required duration of delivery.
• Interim Value Delivery Milestones
  The Solutions are structured to deliver value both early and frequently. Successful outcomes serve to accelerate value delivery and reaffirm customer commitment to the solution and the confidence of senior management sponsors.
• Periodic Assessments and Value Metrics
  Regular measurements of the value delivered and the advancement of the underlying organizational maturity are made throughout the duration of the delivery process. Agreed value metrics are reported to the customer as part of the Management Solution Center delivery governance process. Assessments are scheduled as appropriate throughout the implementation of the solution.